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Why haven’t my online orders submitted into Micronet?
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Author Rich Allen
14th June 2018
There are a number of reasons that could prevent an order from being submitted into Micronet, I’ll go through the main areas that should be checked.

Are the orders submitting from TOTECS to the connector installed on the Micronet server?

The best way to check this is by logging into the admin centre of the TOTECS hosted website and checking if the connection between the Micronet server and the TOTECS hosted website is being made and if there are orders are unprocessed. If the orders are unprocessed and there is no connection between the server where the connector is installed and the website, log onto the Micronet server and restart the connector windows service, then log out of and tehn back into the TOTECS website admin centre and if the connection indicators are still red this indicates that there is an issue with the connection between the TOTECS servers and the Micronet server ( most likely due to a connection being blocked by a firewall or a router not mapping the connection to the correct port), if the connection lights are green you should be able to resubmit the unprocessed orders.

Are the orders submitting to the connector but no into Micronet?

The most likely cause for orders not making it to the connector is that either the Micronet DataConnect windows service has stopped importing the orders. So you will need to restart the Micronet Data.Connect service from the windows services manager.

Instructions on how to open the services manager can be found here:
http://blog.drivethelife.com/how-to/open-windows-services-on-windows-10-8-7-vista-xp.html

TOTECS Service Centre Coordinator